One of the worst restaurant experiences I've ever had - and I was a server/bartender for 5 years. I get it, bad experiences happen. I'll try to be brief.
Great food
My wife, son and I waited 1 hour and 10 minutes after first sitting down for our food, so we cancelled the order (without ever seeing or hearing that it was near done) and the server responds "OK! Sorry for the wait." She obviously forgot to ring it in - but neglected to attempt to right her wrong. She just swept us out the door.
Great salad bar at dinner time. Good breakfast on Sunday only. Big groups try the Hilltop pancake....feeds many!
Very pleased. Dinner on Sat. Night burgers, and fish dinner. Very good, excellent service, and fair prices. Nice to have for locals and vacationers alike. We will be back.
So I left, and here we sit at 9 pm without food and full of frustration. Only good part of this whole situation (minus driving 10 miles of gravel to get back to shell lake) was that the server comped my wife's wine and salad bar. My guess is she never rang that in either. Congrats to Cassie for having a baby, but please train your staff prior to being absent, and train a fill-in manager. We sadly won't be back.
There is no signage or host/hostess on how or where to sit.
We went to the car, but I felt like we could try to remedy the situation by talking to management. I went back in, asked to speak to a manager and another server responds "Cassie is on bed rest, due to pregnancy but her Dad is here?" And yes, she said it like she was asking a question. I said, "is he manager?" She responds, "no."
Awesome food
Hilltop Retreat is a US Restaurant based in Cumberland, Wisconsin. Hilltop Retreat is located at 2896 1 1/2 St, Cumberland, WI 54829, USA.
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